- Information & Shipping
- Return Policy
In the event that you need to return your order, you must call and obtain a Return Authorization from Customer Service. NO returns will be accepted otherwise, ALL OTHER PACKAGES WILL BE REFUSED.
No returns on Commercial Equipment. All sales are final.
Refunds are based on the following criteria:
- If within 30 days of the date of receipt you have not unpacked or opened your order and the item is undamaged, you are eligible for return. We will refund 85% (not to include the original shipping cost). You will be responsible for the shipping costs back to us. All original documentation must be included (spec sheets, installation guides and warranty information).
- If within 30 days of the date of receipt you have unpacked or opened your order, it can not be returned in original condition as shipped. It is at the discretion of Used AC Depot whether we will accept the return. Pictures of the item will be required for evaluation. If we approve the return, upon receipt and inspection of your order we will refund an amount that is fair and equitable to both parties. All original documentation must be included (spec sheets, installation guides and warranty information).
- If a return is requested after 30 days from date of receipt, it will be solely at the discretion of Used AC Depot to accept or deny the return. No installed item(s) can be returned for a refund and are only replaceable through warranty coverage.
- If a return is requested at anytime from the time of purchase due to an error in the equipment ordered, it will be solely at the discretion of Used AC Depot to approve or deny the return. We highly recommend consulting with a local professional prior to placing orders to avoid any inconveniences.
- Original shipping costs, charged at time of purchase, are never refunded upon any returns accepted. The customer is responsible for shipping costs to return items to us, insuring any item(s) returned as well as any applicable restocking fees.
- Credits will always (NO EXCEPTIONS) be given in the same form as item(s) were paid for. Please allow 5-10 business days from the time we receive the item(s) to receive your refund.
Please note: Once we receive your retun request, we will contact you via phone and or email to proceed with your return if your request meets our criteria. Return Requests are only considered if you are within 30 Days of Merchandise Receipt.
We value your business and will process your return as quickly as possible. Thank you for your patience.